In this article, we will explore the process of removing previous order totals from ClickFunnels Thank You Pages. ClickFunnels is a popular software that allows businesses to build high-converting sales funnels. Thank You Pages are an essential component of these funnels, as they serve as the final step in the customer journey after a successful purchase. However, displaying previous order totals on Thank You Pages can sometimes lead to confusion or dissatisfaction among customers. Therefore, it is important to understand the role of Thank You Pages and the potential issues that can arise from displaying previous order totals.
Understanding ClickFunnels Thank You Pages
Thank You Pages play a crucial role in the ClickFunnels sales funnel. They serve as a confirmation page after a customer successfully completes a purchase. These pages provide an opportunity to thank the customer for their order and provide any additional information they may need, such as order details, download links, or contact information. However, by default, ClickFunnels displays previous order totals on these pages. While this feature can be useful for customers who want to review their previous purchases, it may not always be necessary or desirable.
The Role of Thank You Pages in ClickFunnels
Thank You Pages serve multiple purposes in ClickFunnels. Firstly, they provide a confirmation that the customer’s order has been successfully processed. This confirmation can help build trust and credibility with the customer, ensuring their satisfaction with the purchase. Additionally, Thank You Pages can also be used to offer post-purchase upsells or additional products that complement the original purchase. This can significantly increase the average order value and maximize revenue for businesses.
Imagine a customer just purchased a fitness program from a health and wellness website. After completing the purchase, they are directed to a Thank You Page that not only thanks them for their order but also offers them a discounted bundle of workout equipment that would enhance their fitness journey. This strategic upsell not only increases the customer’s overall value but also provides them with an opportunity to take their fitness goals to the next level.
Common Features of ClickFunnels Thank You Pages
ClickFunnels Thank You Pages are highly customizable, allowing businesses to create a branded and cohesive user experience. Some common features of ClickFunnels Thank You Pages include personalized thank you messages, order details, download links, contact information, and customer support options. By default, these pages also display previous order totals, which can be a useful reminder for customers who may want to review their past purchases. However, there are instances where removing previous order totals may be more appropriate or beneficial.
For example, in the case of a subscription-based service, displaying previous order totals on the Thank You Page may not be relevant. Instead, the page could focus on highlighting the benefits of the subscription and providing resources to help the customer make the most out of their membership. This approach ensures that the Thank You Page is tailored to the specific needs and expectations of the customer, enhancing their overall experience with the brand.
The Importance of Order Totals on Thank You Pages
The display of order totals on Thank You Pages serves several purposes. Firstly, it provides transparency to customers, ensuring that they have a clear understanding of their purchase and the associated costs. This transparency is particularly important for customers who may be making multiple purchases or are concerned about discrepancies in the billing. Additionally, the display of order totals can also act as a reminder for customers who may want to track their expenses or refer to their previous purchases in the future. However, there can be circumstances where removing previous order totals becomes necessary.
Why Order Totals are Displayed
By default, ClickFunnels displays order totals on Thank You Pages to provide an accurate summary of the customer’s purchase. This feature helps customers quickly gauge the total amount they have spent, making it easier for them to review their expenses. Furthermore, displaying order totals also plays a role in building trust and credibility with customers, ensuring transparency in the sales process. However, there may be situations where the benefits of removing previous order totals outweigh the advantages of displaying them.
Potential Issues with Displaying Previous Order Totals
While displaying previous order totals can be helpful, it may also lead to confusion or dissatisfaction among customers. For example, if a customer has made multiple purchases and the Thank You Page displays all of their previous order totals, it can create an overwhelming or cluttered experience. Additionally, if a customer has made a return or received a refund, the display of previous order totals may not accurately reflect their current financial situation. In such cases, removing previous order totals can help streamline the customer experience and prevent potential misunderstandings.
Preparing to Remove Previous Order Totals
Before you can remove previous order totals from your ClickFunnels Thank You Pages, there are a few necessary steps to take. First and foremost, ensure that you have the required tools and access to make the necessary changes. You will need administrative access to your ClickFunnels account and access to the specific funnel or Thank You Page you want to modify. It is also advisable to create a backup of your current settings in case anything goes wrong during the process.
Necessary Tools and Access
To make changes to your ClickFunnels Thank You Pages, you will need a computer or mobile device with an internet connection. Ensure that you have a reliable internet connection to avoid any disruptions during the process. Additionally, make sure that you have administrative access to your ClickFunnels account. This will allow you to access and modify the relevant settings without any restrictions.
Backing Up Your Current Settings
Before making any changes to your ClickFunnels Thank You Pages, it is crucial to create a backup of your current settings. This backup will serve as a fail-safe in case anything goes wrong during the process. To back up your settings, navigate to the funnel or page you want to modify and export the current settings to a local file. This will ensure that you have a copy of your previous configuration and can easily revert back if needed. Once you have completed the backup, you can proceed with the removal of previous order totals.
Step-by-Step Guide to Removing Previous Order Totals
Now that you have prepared for the removal of previous order totals, let’s dive into the step-by-step process. Here’s how you can remove previous order totals from your ClickFunnels Thank You Pages:
Accessing the Relevant Settings
First, log in to your ClickFunnels account and navigate to the funnel or Thank You Page you want to modify. This can be done by selecting the funnel from your dashboard or accessing it through the navigation menu. Once you have reached the desired page, click on the “Edit Page” button to access the settings.
Navigating the ClickFunnels Interface
Once you are in the ClickFunnels page editor, you will see the different sections and elements of your Thank You Page. To remove previous order totals, you will need to locate the element that displays the order totals. This may vary depending on your specific funnel design and configuration. Look for a section or element that contains information related to the order totals.
Making the Necessary Changes
After locating the element displaying the previous order totals, you can now proceed with removing it. Depending on the element type, you may be able to simply delete the element or modify its settings to hide the order totals. Use the ClickFunnels interface to make the necessary changes and preview the result to ensure that the order totals are no longer displayed. Once you are satisfied with the modifications, save the changes and exit the page editor.
Verifying the Removal of Previous Order Totals
After making the necessary changes to your ClickFunnels Thank You Pages, it is crucial to verify that the previous order totals have been successfully removed. This verification process will help ensure that your customers no longer see any unwanted or unnecessary information on their Thank You Pages.
Testing Your Thank You Pages
To test your Thank You Pages, simulate a purchase or use a test order to experience the customer journey firsthand. This will allow you to see the Thank You Page exactly as your customers would after completing a purchase. Check if the previous order totals are no longer displayed and confirm that all other essential information, such as order details and download links, are still present and correct.
What to Do If Order Totals Still Appear
In the rare case that the order totals still appear on your Thank You Pages even after making the necessary changes, you may need to revisit the settings and ensure that all modifications were applied correctly. Go back to the ClickFunnels page editor and double-check the element that displays the order totals, making any required adjustments. If the issue persists, you may need to seek additional support from the ClickFunnels customer support team or consult the ClickFunnels community for further assistance.
By following this step-by-step guide, you can successfully remove previous order totals from your ClickFunnels Thank You Pages. This will help streamline the customer experience and prevent potential confusion or dissatisfaction. Remember to always back up your settings before making any modifications and test the Thank You Pages to ensure the changes have been implemented correctly. With the removal of previous order totals, you can create a cleaner and more focused Thank You Page that enhances the overall user experience for your customers.